FREQUENTLY ASKED QUESTIONS (FAQs)

  • What time is check in and check out?
    • Check in is available from 3pm, rooms should be vacated by midday. Our reception desk is staffed 24 hours per day so even if you arrive late at night or need to depart very early in the morning, the team at The Salthouse will be available to take care of you.
  • Is the hotel wheelchair friendly?
    • The hotel is fully accessible for guests who are wheelchair users or who have limited mobility. We have ramp access into the main entrance and lift access throughout.
    • We have 1 bedroom which is specially adapted to feature grab rails for ease of access.
  • Are travel cots available for infants?
    • We have a number of travel cots available which are suitable for children under the age of 3. We advise that all guests make us aware of their requirements at time of booking as we cannot guarantee availability on arrival. 
  • Do you offer travel adaptors and other guest supplies on site?
    • Our Reception team will be happy to help with sourcing items you may need during your stay such as adaptors, transformers and bathroom supplies 
  • Do I need to pre-book dinner and afternoon tea?
    • Our in house restaurant is very popular both with our hotel residents and local visitors therefore pre-booking is important to guarantee that we can accommodate you at your preferred dining time. Please contact our team by telephone for more information. 
  • I am travelling for a special celebration, is there anything you can do to help make our stay more special?
    • We are delighted that you have chosen The Salthouse Hotel as the destination for your special occasion! The team at The Salthouse would love to suggest enhancements that would be tailored to your celebration from chef’s dessert plate to flowers and personalised balloons. Contact our team today for more details. 
  • Where can I find directions to the hotel?
    • Our website offers assistance with directions, simply enter the postcode of the destination you will be travelling from and you will be given directions. 
  • Is Wireless Internet available in the hotel?
    • Complimentary Wi-Fi access will be available for all guests both in hotel public areas and in bedrooms. Should you require any assistance with gaining access please speak to our Team. 
  • Are smoking rooms available?
    • To comply with local legislation The Salthouse Hotel is a non-smoking facility. No smoking is permitted within the hotel building. Our Staff will be happy to direct you to the nearest smoking area.