FREQUENTLY ASKED QUESTIONS (FAQs)

What time is Check In?

The check in time for both our hotel rooms and eco-lodges is 3pm

What time is Check Out?

Check Out for the Eco Lodges is 10am and Check Out for the Hotel is 11am

Can I arrange an Early Check In?

Unfortunately, we cannot offer an early check in time. However, if you do arrive early our Reception Team can look after any of your bags and luggage

Can I arrange a Late Check Out?

Late Check Outs are depended on availability. Please speak to our reception team on arrival

What if I require help with my Luggage?

Our Reception Team are on hand to help you with luggage

Is there Luggage Storage?

Luggage can be stored at Reception

Can I book Spa Treatments and Thermal Spa access before Check In?

Yes, you can certainly book times in our Spa prior to check in, we can still only guarantee rooms to be ready for 3pm

Is the Hotel Wheelchair Friendly?

All public areas of our hotel are wheelchair accessible by ramp or lift. We have an accessible bedroom located on the ground floor with a fully accessible wet room style ensuite

I am travelling with young children; do you have travel cots available?

We can supply travel cotes for children aged 3 or under, please let us know if you require a travel cot at the time of your booking as we are unable to guarantee availability on arrival. We have several family rooms available in the hotel, please do not hesitate to contact our Reservations Team to help you book the most suitable room for you and your family

Is there WiFi available in the Hotel & Eco Lodges?

There is complimentary WiFi available throughout the Hotel & Eco Lodges

Is there anything I can do to make my stay more special?

We are delighted that you have chosen to celebrate your special occasion with us. There are several extras which can be added to your room which can be arranged with our Reservations Team

I have a food allergy; how can this be accommodated

Please make sure to advise the exact nature of any allergies or dietary requirements at the time of booking or with your server. A full allergen menu is available on request.

Is there tea and coffee making facilities in the guest rooms and Eco Lodges?

Tea and Coffee making facilities are available in all our guest rooms and lodges

Is there ironing facilities and hairdryers in the guest rooms and Eco Lodges?

All our guest rooms and Eco Lodges have an iron, ironing board and hairdryers

Do I need to pre-book the Restaurant?

If you wish to dine in our restaurant, we strongly advise booking well in advance to ensure a time suitable to you.

Do I need to pre-book Spa Treatments?

Spa Treatments and Thermal Spa must be booked in advance and are subject to availability

Is there on-site car parking?

There is car parking located directly outside the hotel entrance with disabled parking spaces and electric charging points. For residents staying in our Eco Lodges, there is private parking next to each Eco Lodge

Do the Eco Lodges have a hot tub?

Each Eco Lodge has a private hot tub located at the front of the lodge. Rules and instructions regarding the hot tubs must be followed at all times

Where can I find directions to The Salthouse Hotel?

You can find directions to The Salthouse Hotel on our website by following the Location link at the bottom of the page
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