Day Guests; 

We kindly ask our guests to arrive 30 minutes prior to their spa experience, this allows us to familiarise you with our facilities and allows adequate time to get changed into your robe and slipper, there is also a short medical questionnaire which takes around 5 minutes to complete. 


We kindly ask our residents to arrive to The Spa around 10-15 minutes before your treatment begins to allow enough time to fill out our short medical questionnaire. Should you wish to make use of our Thermal Suite we recommend that you arrive one hour before your treatment time to enjoy your relaxation time fully. 

Late arrivals will not receive an extension on their allocated treatment time, but the full charge may still incur. 

What you need to bring; 

Hotel guests can arrive in the robe and slippers provided in their bedrooms. Day guests will receive a locker, inside is a luxury robe, slippers and towel. Disposable underwear can be provided for guest’s comfort during treatments.

Cancellation Policy; 

48 hours’ notice is required for the cancellation of a booking, if booking is cancelled outside of the notice period, full charge will incur. 

Medical conditions; 

Some of our treatments may have to be adapted to suit the needs of the individual, depending on medical issues or conditions, please make us aware of any medical conditions at the time of booking.

Age requirements; 

There is a minimum age requirement of 18 for use of the spa and treatments. We kindly ask our guests to keep their phone on silent mode for the courtesy of other guests. 

We look forward to welcoming you to The Salthouse Spa.